What to Do When Your Commercial Roof Is Leaking
If water is entering your building, prioritize people and contact help. Keep occupants away from affected or potentially unsafe areas and follow your facility's emergency procedures. You do not need to collect photographs or complete an online form before calling Bloom about a roof leak.
What You'll Learn
- How to protect people first
- What to share when you call, and why missing details should not delay it
- How to document safely and plan the follow-up
Protect People
Keep people away from active leaks, damaged or sagging ceilings and affected equipment. For immediate danger, follow your emergency procedures and contact emergency services. Suspected electrical or structural hazards need qualified responders. Staff should not climb onto the roof or try to clear drains during hazardous conditions.
Call for Help
Share the building address, your contact details, where water is appearing and any access constraints you know about. If you do not have every detail, call anyway.
Document Only When Safe
Photographs and notes on timing can help later, but never delay safety measures, assistance or necessary protection to create a record.
Plan the Follow-Up
Temporary measures and further investigation depend on weather, access, conditions and the agreed scope. Once the urgent issue is addressed, review the recommended next actions, including maintenance where appropriate.
Useful Information for the Call
- Building address
- Your name and phone number
- Where water is appearing
- What is below the leak
- How to access the building and roof, if known
If you do not have these details, call anyway.
Common Questions
Should I wait until I have photographs?
No. Call first. Photographs can be taken later, and only when it is safe.
Should our staff go onto the roof?
No. Only properly authorized and qualified personnel should access the roof, and only in safe conditions.
Will one visit resolve every issue?
Not always. The work and follow-up depend on what can safely be established and completed at the time.
Water Coming In?
Call Now
Call any time for an active commercial roof leak. For nonurgent work, you can request a scheduled repair.
- Building address
- Where water is appearing
- Access details, if known